FAQs

1. What kind of products does Mehzel offer?
Mehzel offers premium-quality clothing for all genders — combining modern fashion, comfort, and elegance.

2. How can I place an order?
Simply browse our collections, select your desired item, choose the size, and click “Add to Cart.” Proceed to checkout and confirm your order with your details.

3. What are the payment options?
We currently offer Cash on Delivery (COD) across Pakistan.

4. How long does delivery take?
Orders are delivered within 3–4 working days nationwide.

5. Do you offer international shipping?
At the moment, Mehzel ships only within Pakistan. International shipping will be available soon.

6. How do I track my order?
Once your order is dispatched, you’ll receive a tracking ID via SMS or email to monitor your parcel.

7. What if I receive a damaged or wrong product?
If there’s any issue with your order, please contact us within 48 hours and share pictures of the issue via:
📧 mehzel.co@gmail.com or 📞 0339 8089927.
Our team will assist you promptly.

8. Can I return or exchange my order?
Returns or refunds are accepted only for damaged, defective, or incorrect items. Once verified, our team will arrange the exchange or refund.

9. How can I contact customer support?
You can reach us at:
📧 mehzel.co@gmail.com
📞 0339 8089927
Support Hours: Monday – Saturday, 10:00 AM – 8:00 PM

10. Are the product colors accurate?
We try our best to display accurate colors, but slight variations may occur due to lighting and screen differences.